ADR '06 in Oz - International Financial Ombudsmans Conference

Opening of Conference
The Hon Chris Pearce MP, Parliamentary Secretary to the Treasurer, Australia
Litigation Funding

Keynote Address: Banking and Financial Services: Delivery into the Future
Brian Hartzer, Group Managing Director, Personal Division, ANZ Banking Group, Australia

Aspects of Financial Literacy - and Discussion
Paul Clitheroe, Financial Literacy Foundation, Australia

Global Warming - Impact on Financial Services - and Discussion
Bill Peck, General Manager Risk and Compliance, Aon Australia / Pacific

Consumer Access to External Dispute Resolution 
Denis Nelthorpe, Consumer Advocate, Australia

Consumer Access to External Dispute Resolution 
Bill Robinson, Customer Advocate, ANZ Banking Group, Australia

Procedural Fairness in ADR Schemes - Striking the Balance
Elisabeth Wentworth, General Counsel, Banking and Financial Services Ombudsman, Australia

Procedural Fairness in ADR Schemes - Striking the Balance
Fiona McLeod, Energy and Water Ombudsman Victoria; and Chair, Australian and New Zealand Ombudsman Association

Relationship with Regulators for ADR Schemes - a North American Perspective
Samuel Golden, Ombudsman, US Controller of the Currency, USA
Craig Stone, Deputy Ombudsman for Customer Assistance, US Controller of the Currrency, USA
Commentator: Azhar Hamid, Banking Ombudsman, Pakistan

Crisis Management and Associated Funding Issues for Schemes
HANDOUT
Walter Merricks, Financial Ombudsman Service, UK

Lessons from Reviews
Panel: Colin Neave, Banking and Financial Services Ombudsman, Australia

Lessons from Reviews
Liz Brown, Banking Ombudsman, New Zealand

Fraud and Fraudulent Non-Disclosure and more General Non-Disclosure Issues
HANDOUT
Michael Arnold, Australia

Fraud and Fraudulent Non-Disclosure and more General Non-Disclosure Issues
Peet Nienaber, Ombudsman for Long term Insurance, South Africa

Fraud and Fraudulent Non-Disclosure and more General Non-Disclosure Issues
Karen Stevens, Insurance and Savings Ombudsman, New Zealand

Code of Practice and Their Benefits to Schemes
Alan Mason, Non-Executive Director, Australia

Systemic Issues
HANDOUT
Diane Carmody, General Manager, Banking and Financial Services Ombudsman, Australia

Sharing Services Between Schemes
Speakers: Colin Neave, Australia

Unreasonable Complainants and Querulant Litigants
Speaker: Dr Grant Lester, Consultant Psychiatrist, Victorian Institute of Forensic Mental Health, Australia 

What Can We As Ombudsmen Expect in the Future?
Professor John McMillan, Commonwealth of Australia Ombudsman, Australia
 
What Can We As Ombudsmen Expect in the Future?
Clare Petre, Energy and Water Ombudsman, New South Wales, Australia
Presentation followed by discussion